Frequently Asked Questions

We take tenant screening seriously to protect your investment and ensure reliable occupancy. Every application undergoes a comprehensive review process that includes:

✅ Credit Check: A full credit report is run on every adult applicant to assess financial responsibility.

💼 Employment & Income Verification: We verify job history and current income to ensure the tenant can meet rent obligations.

📱 Social Media Review: A quick scan of public social media activity helps us identify any red flags or lifestyle concerns.

🔎 Background Check: We run both civil and criminal background checks for every adult to ensure a safe and secure tenancy.

🏡 Rental History Verification: Past landlord references are checked to confirm reliability, payment history, and behavior as a tenant.

Note: There is no charge to property owners for tenant applications or the screening process.

We offer multiple convenient and secure ways for tenants to pay rent:

• Online Payments: Tenants can pay via credit or debit card through their secure tenant portal.
• Automated Payments: Monthly rent can be set to auto-pay, ensuring it’s never late.
• EZ Pay Locations: For those who prefer to pay in person, rent can be paid at over 5,000 retail locations nationwide — including Casey’s Gas Station and Walmart locally.
• Traditional Methods: Rent can also be paid by check, money order, or cash at our office.
• These flexible options help ensure rent is paid on time and without hassle — for tenants and owners alike.

While we aim to build strong, lasting relationships with tenants, there are situations where eviction or non-renewal becomes necessary to protect your investment:

Reasons for Eviction:

• Non-payment of Rent
• Repeated Late Payments or Dishonored Checks
• Major Lease Violations (unauthorized occupants, pets, illegal activity, etc.)
• Excessive Property Damage or Neglect

Reasons for Non-Renewal:

• Poor Payment History (even if paid, consistent issues may not be worth the risk)
• Owner Plans to Sell the Property
• Owner Plans to Move Back In
• Owner Chooses to Stop Renting the Property

We always follow legal protocols and prioritize a smooth, respectful transition—minimizing risk and avoiding unnecessary conflict.

At Paige Properties, we make owning rental property as hands-off and stress-free as possible. As the property owner, your responsibilities are minimal but meaningful:

✅ Approve Non-Emergency Repairs Over $400

(We’ll always contact you for written approval unless it’s an emergency.)

📂 Access Your Owner Portal Anytime

Instantly view leases, inspection photos, maintenance logs, financial records, and monthly owner packets.

📈 Approve Rental Increases

Stay in control of your income by signing off on any changes in rent.

📊 Receive Monthly & Year-End Statements

Keep your finances organized with easy-to-read reports delivered directly to your portal or inbox.

💰 Sit Back and Collect Your Check

We handle the day-to-day—so you can enjoy the returns without the headaches.

No, you are not required to allow pets in your rental home. However, it's important to understand that restricting pets can significantly reduce the pool of qualified applicants, as many renters today have pets and actively seek pet-friendly housing.

If a qualified applicant has a pet, we may contact you to see if you’re open to allowing one. If you agree, we’ll help determine a fair pet deposit and add the appropriate lease language.

All pet-owning tenants are clearly informed that they are personally responsible for any damage caused by their pet, beyond the deposit amount.

Please note: We strictly follow all laws regarding service animals and emotional support animals, which are not considered pets under Fair Housing regulations.

Yes — while our primary focus is professional property management, Paige Properties also offers sales services for our owner-clients who are ready to sell their investment properties.

Selling through us offers several advantages:

🎯 We already understand your property, your tenants, and the local market.

🤝 We can help coordinate showings with existing tenants to minimize disruption.

💼 We market your property with the same professionalism and attention to detail that we apply to our rentals.

Although property management is our core business, we’re well-equipped to help you navigate a successful sale when the time is right.

📞 Interested in selling your rental property? Contact us to discuss your goals and explore your options.

Property owner payments are issued on or before the 30th of each month. You can choose to have your funds directly deposited via eCheck into your bank account or mailed as a physical check—whichever suits your preference.

Your monthly accounting statement will be emailed or mailed by this date as well, offering a clear breakdown of income, expenses, and activity related to your property.

✅ You can also log into your secure owner portal at any time to view past and current statements, monitor rent collection status, and stay up to date on your property's financial performance.

If your property is already occupied, Paige Properties can seamlessly take over management. For a one-time $25 setup fee, we handle everything needed to transition smoothly:

🔍 Track down property details, keys, and tenant info

🖥️ Create and activate tenant portals

📑 Send new leases to tenants not currently under contract

📘 Update leases for tenants already under an agreement

🗣️ Introduce tenants to our policies, systems, and expectations

Our goal is to bring your tenant up to speed with how we manage properties—ensuring smoother operations and better protection for your investment.

At Paige Properties, our standard management fee is 10% of the monthly rent collected.

🔹 New Tenant Placement: When we place a new tenant, there is a $400 one-time leasing commission in place of the 10% for the first full month’s rent.

🔹 Vacant Properties: If your property is vacant, we do not collect a management fee—you only pay when your property is generating income.

We’re motivated to keep your property rented and your cash flow strong.

The $400 placement commission covers everything we do to prepare your property for a new tenant and ensure a smooth, professional transition:

Move-Out Accounting of the previous tenant’s security deposit and final charges.

Detailed Walkthrough with photos and notes, all uploaded to your Owner Portal for full transparency.

Maintenance Coordination for repairs, and consultation with you on any upgrades or major expenses (like carpet replacement).

Professional Cleaning scheduled to ensure the unit is spotless and move-in ready.

Marketing & Advertising across over 30 websites and social media — no extra charge for marketing.

Application Processing including full background, credit, and reference checks.

📌 If the tenant is already living at the property before Paige Properties takes over management, no placement commission is charged.

At Paige Properties, we aim to manage maintenance efficiently, affordably, and with minimal hassle for our property owners.

Pre-Approved Repairs: Our management agreement authorizes us to handle routine maintenance or repairs up to $400 without needing to contact you for approval. This ensures timely resolution of issues that affect tenant satisfaction and property condition.

Emergency Repairs: Life-threatening issues such as water line breaks, gas leaks, or electrical hazards are handled immediately, regardless of cost. Our team is available 24/7 to respond to emergencies and protect your investment.

Repairs Over $400: For non-emergency repairs expected to exceed $400, we will contact you for written approval before proceeding. You’ll stay informed and in control of larger expenses.

Trusted Vendors & Flexibility: We work with a network of vetted subcontractors and in-house maintenance personnel to complete jobs efficiently and at a reasonable cost. If you have preferred vendors, or if you prefer to handle minor repairs yourself, we’re happy to accommodate your preferences.

Our goal is to keep your property well-maintained, tenants satisfied, and costs under control.

At Paige Properties, we perform quarterly property inspections to ensure your investment stays in excellent condition. During each inspection, we look for:

Leaks or plumbing issues

Running toilets (to prevent water waste)

Non-working smoke detectors or other safety hazards

Unreported pets or unauthorized occupants

Signs of general neglect or needed maintenance

These regular checkups help us catch small issues before they become costly problems—and give you peace of mind that your property is being properly cared for.

While evictions and non-renewals are never our goal, we take swift, legal action when necessary to protect your investment. Here's how we handle it:

1. Official Notice Issued

We notify the tenant through mail, hand delivery, text, and email to ensure clear communication.

2. Follow-Up Communication

We give the tenant an opportunity to resolve the issue or prepare for move-out, depending on the situation.

3. Legal Action Begins

If unresolved, we initiate formal legal proceedings. This includes working directly with our attorney and appearing in court on your behalf.

4. Account Sent to Collections

For tenants who leave with unpaid balances, we submit their account to a collections agency to pursue repayment.

Our process is firm, fair, and fully compliant with Arkansas state law.

At Paige Properties, we take a thoughtful, flexible approach to rent increases, always keeping the property owner’s preferences and investment goals in mind.

Lease Renewals: We reassess rental rates when leases come up for renewal, considering factors like the local economy, property demand, and market availability.

Owner Input: We provide our educated opinion on appropriate rent adjustments, based on current market conditions, but the final decision on how much the increase will be is always up to the owner.

Legal Compliance: Any rent increase is done in a legal manner, following the necessary guidelines and regulations to ensure compliance and avoid any issues.

Market Awareness: We stay up-to-date with local market trends to help maximize rental income without pricing out prospective tenants.

Through regular rent reviews, we ensure your property remains competitive while providing a fair return on your investment.

Under Arkansas law, security deposits must be held in an escrow account at a bank or savings and loan. At Paige Properties, we comply with this regulation by keeping security deposits in a separate reserve area within our accounting system. Each property's deposit is listed by address and assigned to the tenant leasing that property.

How the Security Deposit is Handled:

Repairs and Owed Rent: If there are damages to the property or unpaid rent, the costs are deducted from the deposit. Any remaining balance is applied toward outstanding charges.

Refund Conditions: A tenant is eligible for a refund of their security deposit if they meet certain conditions, such as:

Providing 30 days' advance notice before vacating.

Returning the move-in checklist.

Paying all rent and charges due, including late fees and insufficient check charges.

Returning all keys, garage door openers, etc.

Leaving the property in move-in condition (clean, carpets shampooed, appliances cleaned, air filter changed, etc.).

Important Notes:

Tenant Ownership: The security deposit remains the tenant’s property until they forfeit it due to breach of contract or damages.

No Interest: As required by the Real Estate Licensing Act, we do not earn or pay interest on security deposits.

This system ensures that security deposits are handled fairly, legally, and transparently, protecting both the owner and tenant.

At Paige Management, we believe in fair yet firm rent collection policies that protect your property and encourage open communication with tenants.

🕔 Grace Period & Delinquency

Rent is due on the 1st of each month, with a five-day grace period. If rent has not been received by the 6th, it is officially considered late.

If the 6th falls on a weekend or holiday, the following business day is considered the late date.

Late fees begin accruing as outlined in the lease agreement.

📬 Late Notice (Sent on the 10th)

On the 10th, tenants with outstanding balances receive a formal delinquency notice either by mail or hand delivery.

This notice outlines:

• The total amount past due
• Any accrued late fees
• A reminder of the lease terms regarding payment

🛑 Notice to Vacate (Sent on the 15th)

If rent remains unpaid by the 15th, a Notice to Vacate is issued and delivered. This notice includes:

• The current amount due (rent + fees)
• The expectation to vacate if payment is not made
• A final opportunity to communicate a resolution

🚪 If a Tenant Vacates Without Notice

If a tenant "skips" or leaves without communication or payment:

We promptly secure and prepare the property for re-renting

The unit is added back to the available rental list

Appropriate legal steps are taken to recover damages if necessary

🤝 Working With Tenants

We understand that life happens — medical emergencies, job loss, and other situations can affect payment.

We aim to work with tenants when possible to create payment plans and keep them on track.

This not only maintains occupancy but also helps avoid costly turnover and property damage from hasty evictions.

🛡️ Owner Protection

Our approach is firm but fair:

We prioritize protecting your investment by avoiding unnecessary turnover and damage.

We maintain open communication with tenants while enforcing the lease with professionalism and consistency.

At Paige Management, our goal is to help you maximize income by setting your property at the highest fair market rent possible—without pricing it out of reach for qualified tenants.

Rental pricing is determined by:

📍 Local market conditions

🏘️ Comparable properties currently available

🛠️ Property condition, amenities, and location

We typically recommend listing your rental within a strategic price range (low-to-high). This gives us flexibility to:

• Capture tenant interest quickly
• Adjust pricing based on current demand
• Avoid unnecessary vacancies

📉 If the market is saturated with similar rentals, we may recommend the lower end of the range to get your property rented faster.

📈 If inventory is tight and your property stands out, we aim for the top of the range to get you the best return.

Our experienced agents regularly evaluate rental trends and personally assess your property to provide an informed rental rate recommendation based on real-time data and professional insight.

We follow a structured monthly accounting schedule to ensure timely rent collection, bill payments, and owner disbursements:

📅 Monthly Timeline:

1st–6th: Rent is collected. During this time, we also process essential property expenses such as mortgage payments, utilities, and vendor services.

6th: A late rent report is generated. Any unpaid rent is flagged for follow-up.

10th: Tenants who have not paid receive a formal Late Notice by mail/email/text/ and written copy on the tenant's door. 

15th: An updated delinquency report is created. Notice to Vacate for Non-Payment is issued to tenants still in arrears.  Plans are made for possible filing of Unlawful Detainer charges.

On or before the 30th: Owner disbursements are finalized. Checks are either mailed or deposited directly into your bank account. Monthly accounting statements are emailed or mailed at this time as well.

🧾 Special Note for January:

January is our busiest accounting month as we close the previous year and open the new one. You will receive two statements:

• Your year-end financial statement for tax preparation
• Your regular January monthly statement

At Paige Properties, our standard management fee is 10% of the actual rent collected each month.

We also receive $400 from the first full month’s rent as a leasing fee. This covers marketing the property, scheduling and conducting showings, screening applicants, and preparing lease agreements.

As part of our commitment to maintaining your investment, we also conduct quarterly walk-through inspections at a minimal fee of $17.00 which includes the price of the filter. During these visits, we:

• Check for unapproved pets or extra tenants
• Look for signs of property damage or unreported maintenance issues
• Replace HVAC filters .
• Test smoke detectors and ozone purifiers to ensure they’re working properly

This proactive approach helps us protect your property and maintain high standards for tenant responsibility.