Frequently Asked Questions

We can take over management. There will be a $25 charge to cover the following:

• Tracking down and gathering information on the specific unit and current tenants and gathering keys to units.
•  Data input. Setting up a tenant portal. 
• Tenant introduction and for those not on a lease sending out a new lease. 
• Those tenants already under a lease will get a new updated lease. 
• Training current tenants, from OLD management to the way our company does things to take care of the owner. 

We receive 10% of the monthly income. Except for the first month with a new tenant placed through Paige Property Management.  The first month will have a $400 placement commision. 

If the property is vacant we do NOT receive a commission. 

• Move out accounting of old tenants. 
• Do a walkthrough with photos and notes to be shared with the owner online. 
• Schedule with maintenance for any repairs, consult with owner on any upgrades needed and any expensive repairs (ie: replace carpeting) .Schedule apartment cleaner to get unit 100% ready to go, Followup on unit to ensure that it is ready for move in. 
• Marketing/advertising... We DO NOT charge extra for advertising.
• Accept and process applications.
• If the tenant is already living at the property BEFORE our managment takes over, there is no placement commission charged.

We take tenant screening seriously to protect your investment and ensure reliable occupancy. Every application undergoes a comprehensive review process that includes:

✅ Credit Check: A full credit report is run on every adult applicant to assess financial responsibility.

💼 Employment & Income Verification: We verify job history and current income to ensure the tenant can meet rent obligations.

📱 Social Media Review: A quick scan of public social media activity helps us identify any red flags or lifestyle concerns.

🔎 Background Check: We run both civil and criminal background checks for every adult to ensure a safe and secure tenancy.

🏡 Rental History Verification: Past landlord references are checked to confirm reliability, payment history, and behavior as a tenant.

Note: There is no charge to property owners for tenant applications or the screening process.

We offer multiple convenient and secure ways for tenants to pay rent:

• Online Payments: Tenants can pay via credit or debit card through their secure tenant portal.
• Automated Payments: Monthly rent can be set to auto-pay, ensuring it’s never late.
• EZ Pay Locations: For those who prefer to pay in person, rent can be paid at over 5,000 retail locations nationwide — including Casey’s Gas Station and Walmart locally.
• Traditional Methods: Rent can also be paid by check, money order, or cash at our office.
• These flexible options help ensure rent is paid on time and without hassle — for tenants and owners alike.

At Paige Properties, we aim to manage maintenance efficiently, affordably, and with minimal hassle for our property owners.

Pre-Approved Repairs: Our management agreement authorizes us to handle routine maintenance or repairs up to $400 without needing to contact you for approval. This ensures timely resolution of issues that affect tenant satisfaction and property condition.

Emergency Repairs: Life-threatening issues such as water line breaks, gas leaks, or electrical hazards are handled immediately, regardless of cost. Our team is available 24/7 to respond to emergencies and protect your investment.

Repairs Over $400: For non-emergency repairs expected to exceed $400, we will contact you for written approval before proceeding. You’ll stay informed and in control of larger expenses.

Trusted Vendors & Flexibility: We work with a network of vetted subcontractors and in-house maintenance personnel to complete jobs efficiently and at a reasonable cost. If you have preferred vendors, or if you prefer to handle minor repairs yourself, we’re happy to accommodate your preferences.

Our goal is to keep your property well-maintained, tenants satisfied, and costs under control.

At Paige Properties, we conduct thorough property inspections every quarter. During these inspections, we check for potential issues such as:

• Leaks and plumbing issues
• Running toilets that may waste water
• Non-functional smoke detectors or safety hazards
• Unreported pets or additional occupants
• General maintenance and care to ensure tenants are keeping the property in good condition

These regular inspections help to prevent any major problems from developing and ensure your property is being well-maintained.

• Non payment (eviction)
• Bad payment history (non renewal) 
• Destroying your property, breaking lease terms (eviction)
• You decide to sell your property (non-renewal)
• You decide to move back in to your property (non-renewal)
• You're decided to no longer rent out your property for any reason

• Notices (mailed, hand delivered, text and emailed), follow up communication with tenant
• Start legal proceedings
• Meeting with our lawyer and going to court on owners behalf
• Placing open accounts with a collection company

We communicate with the owner on their preferences, reassess when leases come up based on economy/ availability.

• Give pre approval of Maintenance work over $400 (unless it is an emergency)
• Have access to their Owner portal : On-demand access to property data, documents and Monthly Owner packets
•  Approve rental increases.
•  Receive monthly and yearly statements. 
• Sit back and collect a check.

Arkansas Law requires that security deposits be held in an escrow account in a bank or savings and loan. Our accounting system is set up where Security Deposits are held in a separate reserve area. Each property is listed by address and as it is leased, the security deposit is entered in the tenant's name that is leasing the property. If damages occur to the property, the repairs are first made from the deposit money. If the tenant leaves owing any rent, than any money left over after repairs is applied to that outstanding balance. If a tenant meets the requirements for a refund of the security deposit, then the security deposit is returned in full.

Some of these requirements are as follows: 

~ The resident has given 30 days advance notice that they will be moving and vacating the property (during this time we are advertising to rent the property to a new resident as soon as possible) 

~ The resident returned their 'move in checklist' upon originally renting the property. 

~All rent has been paid that is due or owed on the property 

~All late charges and insufficient check fund charges have been paid 

~The resident returns the keys, garage door openers, etc to the property they are renting 

~The resident has left the property in move in condition, meaning that the property is clean, carpets shampooed, appliances cleaned, air conditioner filter changed, light bulbs working, yard mowed, etc. 

The Security Deposit placed on the property is the property of the tenant until the tenant has forfeited their security deposit. As it is illegal for a Real Estate Firm to collect interest on a trust account under the Real Estate Licensing Act, you will not earn any interest on the security deposits.

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You do not have to accept pets on your property. We may call to see if you will accept a pet. If you do decide to accept a pet then we will work with you to determine a pet deposit for your rental property. All tenants that have pets are advised at the time of paying the pet deposit that any damage that is caused by their pet exceeds the pet and damage deposit, and that they personally are responsible for the cost of any and all repairs and replacements made in the property due to said damage. We do have to abide my all laws regarding Service dogs and Emotional support pets. 

At Paige Management, we believe in fair yet firm rent collection policies that protect your property and encourage open communication with tenants.

🕔 Grace Period & Delinquency

Rent is due on the 1st of each month, with a five-day grace period. If rent has not been received by the 6th, it is officially considered late.

If the 6th falls on a weekend or holiday, the following business day is considered the late date.

Late fees begin accruing as outlined in the lease agreement.

📬 Late Notice (Sent on the 10th)

On the 10th, tenants with outstanding balances receive a formal delinquency notice either by mail or hand delivery.

This notice outlines:

• The total amount past due
• Any accrued late fees
• A reminder of the lease terms regarding payment

🛑 Notice to Vacate (Sent on the 15th)

If rent remains unpaid by the 15th, a Notice to Vacate is issued and delivered. This notice includes:

• The current amount due (rent + fees)
• The expectation to vacate if payment is not made
• A final opportunity to communicate a resolution

🚪 If a Tenant Vacates Without Notice

If a tenant "skips" or leaves without communication or payment:

We promptly secure and prepare the property for re-renting

The unit is added back to the available rental list

Appropriate legal steps are taken to recover damages if necessary

🤝 Working With Tenants

We understand that life happens — medical emergencies, job loss, and other situations can affect payment.

We aim to work with tenants when possible to create payment plans and keep them on track.

This not only maintains occupancy but also helps avoid costly turnover and property damage from hasty evictions.

🛡️ Owner Protection

Our approach is firm but fair:

We prioritize protecting your investment by avoiding unnecessary turnover and damage.

We maintain open communication with tenants while enforcing the lease with professionalism and consistency.

At Paige Management, our goal is to help you maximize income by setting your property at the highest fair market rent possible—without pricing it out of reach for qualified tenants.

Rental pricing is determined by:

📍 Local market conditions

🏘️ Comparable properties currently available

🛠️ Property condition, amenities, and location

We typically recommend listing your rental within a strategic price range (low-to-high). This gives us flexibility to:

• Capture tenant interest quickly
• Adjust pricing based on current demand
• Avoid unnecessary vacancies

📉 If the market is saturated with similar rentals, we may recommend the lower end of the range to get your property rented faster.

📈 If inventory is tight and your property stands out, we aim for the top of the range to get you the best return.

Our experienced agents regularly evaluate rental trends and personally assess your property to provide an informed rental rate recommendation based on real-time data and professional insight.

Yes — while our primary focus is professional property management, Paige Properties also offers sales services for our owner-clients who are ready to sell their investment properties.

Selling through us offers several advantages:

🎯 We already understand your property, your tenants, and the local market.

🤝 We can help coordinate showings with existing tenants to minimize disruption.

💼 We market your property with the same professionalism and attention to detail that we apply to our rentals.

Although property management is our core business, we’re well-equipped to help you navigate a successful sale when the time is right.

📞 Interested in selling your rental property? Contact us to discuss your goals and explore your options.

We follow a structured monthly accounting schedule to ensure timely rent collection, bill payments, and owner disbursements:

📅 Monthly Timeline:

1st–6th: Rent is collected. During this time, we also process essential property expenses such as mortgage payments, utilities, and vendor services.

6th: A late rent report is generated. Any unpaid rent is flagged for follow-up.

10th: Tenants who have not paid receive a formal Late Notice by mail/email/text/ and written copy on the tenant's door. 

15th: An updated delinquency report is created. Notice to Vacate for Non-Payment is issued to tenants still in arrears.  Plans are made for possible filing of Unlawful Detainer charges.

On or before the 30th: Owner disbursements are finalized. Checks are either mailed or deposited directly into your bank account. Monthly accounting statements are emailed or mailed at this time as well.

🧾 Special Note for January:

January is our busiest accounting month as we close the previous year and open the new one. You will receive two statements:

• Your year-end financial statement for tax preparation
• Your regular January monthly statement

Property owner payments are issued on or before the 30th of each month. You can choose to have your funds directly deposited via eCheck into your bank account or mailed as a physical check—whichever suits your preference.

Your monthly accounting statement will be emailed or mailed by this date as well, offering a clear breakdown of income, expenses, and activity related to your property.

✅ You can also log into your secure owner portal at any time to view past and current statements, monitor rent collection status, and stay up to date on your property's financial performance.

At Paige Properties, our standard management fee is 10% of the actual rent collected each month.

We also receive $400 from the first full month’s rent as a leasing fee. This covers marketing the property, scheduling and conducting showings, screening applicants, and preparing lease agreements.

As part of our commitment to maintaining your investment, we also conduct quarterly walk-through inspections at a minimal fee of $17.00 which includes the price of the filter. During these visits, we:

• Check for unapproved pets or extra tenants
• Look for signs of property damage or unreported maintenance issues
• Replace HVAC filters .
• Test smoke detectors and ozone purifiers to ensure they’re working properly

This proactive approach helps us protect your property and maintain high standards for tenant responsibility.